What’s your bonus plan?
According to a report from Hewitt & Associates, 2009 had the lowest average salary increases (2.5%) in recent memory, and the forecast for 2010 (2.7%) doesn’t look much better. Yet even when money is tight there are some key people on your team who really create value. People that would be hard, if not impossible to replace. How can you reward and motivate your high performers without giving them raises?
More and more companies are adopting variable pay programs to try to do just that. 90% of US companies have some variable pay in 2009, and more of those programs are reaching down into lower and lower levels of the corporation. Bonus programs provide a way to recognize those exceptional individuals on your team without permanently adding to the overhead of your business. But setting up and administering a bonus program can be tricky.
Here are a few DO’s and DON’Ts that I have observed through the work with my clients.
DON’T make it discretionary. It’s way too easy to reward people for things you “like” versus things that really drive the business. When it’s discretionary team members tend to treat it more like a lottery ticket then a reward. DO make it “formula” driven. Define a formula at the beginning of the year and keep people updated to where they stand throughout the year. Make sure people feel like they have the ability to “move the needle” on the numbers they are tied to.
DON’T spring things on people at year end. In order to drive consistent behavior DO make a plan at the beginning of the year and stick to it. This is a lot easier if you create a budget at the start of the year and use budget numbers to drive the bonus.
DON’T make a different plan for everyone. It’s so hard to make a plan that’s fair and drives consistent behavior when you figure one out you want to use it as broadly as possible. DO vary the goals for different people and departments so that what you are measuring is meaningful to them.
DON’T promise fixed dollar amounts. When you set a bonus of say $5000 if our numbers are above budget, it means you have to renegotiate it year after year, or risk it falling out of relevance. DO set it as a percentage of salary, this way it always stays a relevant component of the employee’s compensation as their salary changes.
Bonus plans give you a terrific opportunity to recognize & reward your exceptional team members without adding overhead to your business. Who are you thinking about right now who needs a bonus plan?
Brad Farris is a small business advisor with Anchor Advisors, Ltd. in Chicago, Il. Since 2001 Anchor Advisors has been helping creative professional firms to grow, by helping them clarify their purpose, get the most from their people, keep their eye on key performance measures, and implement consistent processes. Brad is also the author of The Business Owner’s Champion: 6 Practices to Build your Nerve and your Business.

Interesting… and timely. My company subcontracts with VAs to work with us on a long term basis. I haven’t really come up with a good way to structure something like this. It is on my to-do list, brainstorm this idea… I’ve added this article to that page so I can come back to this again. We truly have a team and I want to reward those that go the extra mile, but since we aren’t about sales and more about work product and blah blah blah, it’s been an interesting thing to figure out. Thanks for the insight – and I love the guy holding out the lollipop – BEST related blog pic ever.
November 13th, 2009 at 3:55 PMCandy:
A lot of bonus plans are about quality, on-time delivery or even quantity of work produced. Would any of those measures make sense? What can they do that either saves you time or makes you money? What could they do that would create new opportunities or make you more valuable to your clients? Those are all good things to measure and bonus people on.
Brad
November 15th, 2009 at 1:47 PM[...] the profits; but that’s a healthy conversation to have. It might lead you to want to create a performance based compensation plan; good, that’s a step in the right direction. It also may mean talking about what happens if [...]
December 8th, 2009 at 10:00 AM